At Compu-America, we are here to help you deal with any issues that might occur. As long as you meet the terms and conditions that are stated in our return policy you will most likely be able to make an exchange or return. Please note that not all items are covered by our returns policy.

Return Merchandise Authorization (RMA) Information

•	Shipping and handling charges are non-refundable.
•	All exchanges and/or returns are subject for companies approval. Although we would like to accommodate everyone, there are certain items that are not returnable, such as: ipods, software, hard-drives, and accessories. Please contact one of our account executives if you should have any questions.
•	All exchanges and returns require a Return Merchandise Authorization number.
•	an RMA must be requested within 7 days of when you receive the merchandise.
•	After 7 days please contact the manufacturer directly.
•	The return package must be received within 10 business days of the RMA issue date.
•	All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and user's manual.
•	1-7 days: Customer is responsible for paying a mandatory 20% restocking fee, and is also responsible for paying all shipping and handling charges for both ways.

Software Products

•	Software cannot be returned.

Open Box Items

•	Open box items are not elegible for return unless specified otherwise.

Defective Products

•	Please refer to the manufacturers warranty agreement after the 7th day of receiving your equipment.
•	If you think that your merchandise is defective please call the manuafacturer first before calling Compu America.
•	Defective Return is subject for replacement only, no credit is available.
•	Compu-America will verify serial numbers and claimed defects prior to shipment of replacement unit.
•	Item or items not found to be defective: Minimum 1 hour labor at $75.00/hr
•	Missing or abused items: Cost to replace.

Claims
Compu-America personnel takes the utmost care in packaging your products for shipment. Occasionally, however a package may become damaged due to mishandling by a carrier. If you have received a damaged product please call our RMA department immediately for futher assistance.

How do I request an RMA number?
There are several ways to request a RMA number!

•	Online RMA form
•	Send your request via email to Service
•	You can also contact our customer service department at 310-642-8100 between the hours of 9:00am to 6:00pm, PST.

What should be done after the RMA is issued?

•	Print out the RMA number directly from our website.
•	Attach the RMA number on the package, next to the return address.
•	Return the complete package (include copy of invoice) to: Compu-America Attn: Service Department (RMA Number:_____) 5741 Buckingham Parkway, Ste A. Culver City, CA 90230

RMA For Credit

•	Refunds will be issued after verification of item/items received, checked and approved less any applicable fees.

RMA-Defective For Replacement

•	Once item is received, checked and approved, a replacement item will be shipped out.

Defective For Replacement

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We at Compu-America do our best to ship items that are free from defect. Since we receive merchandise directly from the manufacturer we do not know when an item is defective. Within the first week we will exchange the product for you at no additional cost. After the one-week grace period we will be happy to assist you in getting the problem resolved or you are welcome to go directly to the manufacturer.